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Privacy Policy

In accordance with the provisions of the legislation in force on the protection of personal data, we inform you that your data will be integrated into the processing system belonging to Franck Valencia Consulting, whose head office is located at 5, Place de la Gare L-1616 Luxembourg.

Within the meaning of article 4.7 of the GDPR, M. Franck Valencia is responsible for processing personal data collected on the website https://fvc.lu/. M. Franck Valencia determines the purposes andmeans of the processing (s) carried out.

Franck Valencia Consultingcollects data for several needs explained below: analysis of website consultation behavior, carrying out sales operations, after-sales service and sales canvassing. Some data is collectedes automatically. You are then scrupulously informed in advance. Other collections are required by law and / or regulation (for example for preparing invoices), and finally others are of strategic and commercial importance and require the prior collection of your consent.

Franck Valencia Consulting ensures in each case to comply with the regulations, the requirements of which vary from simple information to the prior collection of your agreement.

  1. Data collected automatically

    In accordance with the laws and regulations in force, we automatically collect certain information when you browse our site. These data are as follows:
  • the device and the browser used
  • the IP address
  • the date and time of your navigation
  • your browsing history


In order for this data collection to be authorized by regulation, we make the opposition mechanism available to you by updating your contact preferences in the “my account” section of our website or by contacting customer service. This possibility can be used on all browsers, and all types of terminals (including smartphones and tablets). Contact us by this link if you find it difficult to use this mechanism.

In accordance with the regulations, we further inform you that:

  • The data collected is not cross-checked with other processing (customer files or statistics of visits to other sites, for example).
  • The data collected in this way only give rise to the production of anonymous statistics
  • We do not track your browsing on other websites.
  • The collected IP address does not provide a more precise geolocation than the scale of a city:
    • These data are not kept beyond 13 months from your first visit.
    • raw attendance data associating an identifier must also not be kept for more than 13 months.

Any collection of data going beyond that intended to feed these statistics gives rise to the collection of your prior consent if it is not supported on another legal basis.

2. Data collected when you contact customer service

You may send us personal data when you contact customer service, so that we can process your requests. Here again the legal basis is formed by article 6.1.b of the GDPR. The legal basis for this harvest and treatment is based on Article 6.1.b of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95 / 46 / CE (general data protection regulation or “RGPD”) .

In accordance with the regulations in force, Franck Valencia Consulting informs you that the data will be kept for the period strictly necessary for their processing, in accordance with the regulations in force locally.

Franck Valencia Consulting informs that it will process the data in a legal, fair, transparent, adequate, relevant, limited, precise and up-to-date manner. This is why Franck Valencia Consulting undertakes to take all reasonable measures so that they are deleted or rectified without delay when they are inaccurate. A Franck Valencia Consulting agent you may need to be contacted by phone to ensure the compliance of the information provided.

In accordance with articles 15 to 22 RGPD, concerning the data that we hold on you, you have the following rights:

– right of access (article 15 of the GDPR)
– right of rectification (article 16 of the GDPR)
– right of erasure (article 17 of the GDPR)
– right to restriction of processing (article 18 of the GDPR)
– right of data notification: rectifications, erasures, limitation (article 19 of the GDPR)
– right to data portability (article 20 of the GDPR)
– right of objection (article 21 of the GDPR)
– right not to be subject to profiling ((article 22 of the GDPR)

You can exercise these rights by sending your request to the following postal address: Franck Valencia Consulting, 5, Place de la Gare L-1616 Luxembourg or to the email address franck.valencia (at) fvc.lu. Any request to exercise a right must be accompanied by a copy of valid proof of identity to allow us to ensure that the request made is indeed made thelegitimate holder of the data concerned.

Franck Valencia Consulting informs that he can proceed toatransfer of data when necessary (for example to subcontractors such as carriers such as DHL, TNT, UPS, and La Poste).

This data transfer will be carried out in accordance with the guarantees, measures and rights provided for by the legislation in force on the protection of personal data and in accordance with this confidentiality policy.

The retention periods for your data vary depending on the state of the law and when the constraints are less, depending on the recommendations of the CNIL and our needs. So we must legally, for example, keep the invoices for a period of 10 years. So we have to legally e.g. Invoicing data are kept for 10 years. Example keep invoices for a period of 10 years.

8.1. Information about cookies:

For statistical and display purposes, this site uses cookies. These are small text files stored on your hard drive in order to record technical data about your navigation. Some parts of this site may not be functional without the acceptance of cookies.

8.2. Purpose of the cookies used:

We use cookies from the following services: Google Analytics. The data and statistics that we collect by means of these cookies are used for the sole purpose of improving the quality of our services.

  • Google Analytics: is used anonymously to improve the user experience on our website and provide you with intuitive navigation.

These data are not communicated to any third party.

8.3. Your choices regarding cookies:

You can choose at any time to express and modify your wishes in terms of cookies, by the means described below.

You can configure your browser software so that cookies are saved in your terminal or, on the contrary, that they are rejected, either systematically or according to their issuer. You can also configure your browser software so that the acceptance or rejection of cookies is offered to you from time to time, before a cookie is likely to be saved in your terminal. For more information, see “How to exercise your choices, depending on the browser you use? “

8.4. Acceptance of cookies:

The registration of a cookie in a terminal is subject to the will of its user, expressed and modified at any time free of charge through the choices offered by its browser software. If you have accepted in your browser the registration of cookies in your terminal, the cookies integrated into the pages and content that you have consulted may be stored temporarily in a dedicated area of ​​your terminal. They will be readable only by their issuer.

8.5. Refusal of cookies:

If you refuse to save cookies on your terminal, or if you delete those saved there, you may no longer benefit from a number of features. This would also be the case when we – or our service providers – could not recognize, for technical compatibility purposes, the type of browser used by your terminal, its language and display settings or the country from which your terminal appears to be connected. to the Internet. Where applicable, we decline any responsibility for the consequences related to the degraded functioning of our services resulting from the inability to save or consult the cookies necessary for their functioning and which you have refused or deleted.

How to exercise your choices according to the browser you use?

For the management of cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to modify your preferences in terms of cookies.

We invite you to click on the name of your browser to access the corresponding help menu:

You can also set your browser to send a code indicating to websites that you do not want to be tracked. (Option « Do No Track »).

We invite you to click on the name of your browser to access the corresponding help menu:

This privacy policy was last updated on 10 december 2021. Sometimes, Franck Valencia Consulting may make changes to its privacy policy and update it on its website. Any update thereof will be notified to you by the presence of easily identifiable inserts on our website and / or the sending of informational e-mails.